Each unique item or folder (based on Sortly ID) counts as an entry. The item quantity does not affect entry count.

You can create custom fields to track any item or folder-related details in Sortly from the desktop version of the software. This is generally unique information you want to track that doesn’t fit into any of the default fields provided by Sortly.

A user license is a unique user account connected to an email and password. See the pricing table above for current limits per plan. Should you need 10 or more seats, our Sales team will be happy to help you.

If you exceed your entry limit, you are able to upgrade. See the pricing table above for current limits per plan.

Sortly offers a free plan (see above) as well as Advanced and Ultra subscription plans that offer more features and capabilities.

Both Sortly Advanced and Sortly Ultra plans have limited-time free trials once you provide a valid credit card. You will receive all the features and access of the full paid product during the limited-time trial period.

If you do not downgrade or delete your account within the 14 days during your free trial, your account will automatically convert to a paid month-to-month or yearly subscription, depending on what you have selected when signing up.

You can upgrade your plan at anytime by clicking the “Upgrade”, “Purchase Now” or “14-day free trial” buttons. If you are upgrading from the free plan, you will need a valid credit card to start the trial. Your credit card will be charged only after the trial period ends. To downgrade your plan, you will need to meet the limits of the lower plan to which you wish to downgrade. A downgrade button will only be available to click on if you meet the plan limits for a lower tier.

We currently accept all major credit cards or debit cards to activate your Sortly subscription. We do not support invoicing at this time.

Yes, you can log into Sortly on the web and go to Manage Subscription to cancel. Changes will be reflected in the next billing period.